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Mental Health Awareness Training

Mental Health Awareness for Frontline Workers.

A half-day course to help you recognise, understand, and respond constructively to mental health issues and unusual behaviour.

Frontline workers often face situations where members of the public may be distressed, anxious, or behaving in unusual ways. This practical mental health awareness training from the Association for Psychological Therapies (APT) — a leading provider in mental health training — equips you with the skills to respond with confidence, empathy, and professionalism.

It is APT-accredited, includes access to downloadable post-course resources, and is available live for whole teams, either face-to-face or online.

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Executive Summary:

This half-day course is designed for people in customer-facing roles who want to:

Unlike longer programmes such as mental health first aid, this course is a concise, evidence-based alternative — perfect for busy teams who need practical tools they can use immediately.

Who should attend?

This course is valuable for any role that involves regular contact with the public, including:

Wherever you interact with the public, mental health training for frontline workers helps you feel more confident, prevent escalation, and provide better service.

What the course covers

Understanding mental health problems

Recognising unusual or distressed behaviour

Responding helpfully and safely

Practical application

What you receive.

Why choose APT?

Booking this training is easy...



Booking Options...

 for teams and organizations

 for individuals or small groups




For teams and organizations:

Option 1: Online Live and Exclusive course:

Live and interactive online course, delivered via Zoom or Teams exclusively for your team or organization.

Price: $1,955 for a group of up to 15 people (price includes a PDF workbook for every delegate). Extra delegates $175 per person.

Book Now

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Option 2: 'Train the Trainer':

If you or a colleague are a senior professional (e.g. consultant psychologist) and have a talent for communication and teaching, then you are welcome to apply to become an APT-accredited tutor. You could then tutor the course in your own organization, under license.

This is not only a highly appropriate use of senior professionals, but it also saves your organization the tutor-component of the fee each time you run it or your chosen modules (50% of the 'Online Live and Exclusive' fee, regardless of whether the course is held Face-to-Face or Online).

To see the full benefits of this and to see whether you are eligible, click the button:

Check eligibility criteria

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For individuals or small groups:

This course is currently only available for teams/organizations. Please register your interest below if you want to attend this course as an individual and we will notify you when it becomes available.

Register Interest

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APT Accreditation

As a bona fide APT event, this course automatically has accreditation from The Association for Psychological Therapies. This means (i) that it contains the right amount of relevant information for its duration, and (ii) the information is presented in an engaging way, and in a way that will make it likely to be used after the course. APT verifies the accreditation by publishing the delegates' average ratings of relevance and presentation-quality for all its accredited courses. The accreditation is given value by over 150,000 professionals having attended APT courses.

Quick Links


Mental Health Awareness and Workplace Mental Health  ❯


Enjoying Good Mental Health in the Workplace: a course for everyone  ❯


Driving Good Mental Health in the Workplace: a course for managers  ❯


Mental Health Awareness for Frontline Workers  ❯

DBT Essentials Written Feedback

Reviews.

APT prides itself on the written feedback we receive about our courses. Below are just some of the great comments our Workplace / Mental Health Awareness courses have received.

"Was extremely impressed with the workshop and what was included, it gave me a better understanding about mental health. The tutor was exceptional and always expanded on his points! Amazing!"

"Presented in a brilliant way and just at the right pace. The course gave me a fantastic grounding of both mental health and mental illness."

"I found the whole exercise engrossing and enlightening. It was presented excellently and I came away feeling as though I have learnt something."

"A fascinating and very useful course. Very well delivered, extremely engaging. Has given me a real insight and was taught in such a way that I feel better equipped for the future."

APT Accreditation 

Investors in People Award       The Learning Awards        Investors in People logo          

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