Mental Health Awareness for Frontline Workers.
A 3-hour self-paced course to help you recognise, understand, and respond constructively to mental health issues and unusual behavior.
Frontline workers often face situations where members of the public may be distressed, anxious, or behaving in unusual ways. This practical mental health awareness training from the Association for Psychological Therapies (APT) — a leading provider in mental health training — equips you with the skills to respond with confidence, empathy, and professionalism.
It is the only Mental Health Awareness training that is APT-accredited and also gives you access to APT’s relevant downloadable resources for use post-course. The course is available 'online anytime' for both teams and individuals.
Executive Summary:
This half-day course is designed for people in customer-facing roles who want to:
- Better understand mental health problems and unusual behaviours.
- Respond in ways that are safe, helpful, and effective for both the person in distress and the professional.
Unlike longer programmes such as mental health first aid, this course is a concise, evidence-based alternative — perfect for busy teams who need practical tools they can use immediately.
Who should attend?
This course is valuable for any role that involves regular contact with the public, including:
- Public service staff in hospitals, libraries, transport, and housing.
- Hospitality staff in pubs, restaurants, hotels, and leisure facilities.
- Customer-facing staff in retail and local councils.
Wherever you interact with the public, mental health training for frontline workers helps you feel more confident, prevent escalation, and provide better service.
What the course covers
Understanding mental health problems
- The major mental health difficulties you may encounter in public-facing work.
- How these issues can influence behaviour.
Recognising unusual or distressed behaviour
- Spotting the signs that someone may be struggling.
- Distinguishing between unusual behaviour and behaviour that signals crisis.
Responding helpfully and safely
- Do’s and don’ts when engaging with distressed members of the public.
- Using de-escalation skills to reduce tension.
- Communicating with empathy and validation.
- Maintaining your own wellbeing and professionalism.
Practical application
- Real-world examples from customer-facing staff training.
- How to apply learning immediately back in your workplace.
What you receive.
- A comprehensive workbook covering all slides.
- A certificate of attendance.
- APT registration as having attended.
- Access to downloadable resources for ongoing support.
Why choose APT?
- Trusted by numerous health authorities and healthcare providers.
- Accreditation based on live delegate feedback, making it evidence-based and meaningful.
- More than 40 years’ experience delivering high-quality, practical training.
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Quick Links
Mental Health Awareness and Workplace Mental Health ❯
Enjoying Good Mental Health in the Workplace: a course for everyone ❯
Driving Good Mental Health in the Workplace: a course for managers ❯
Reviews.
APT prides itself on the written feedback we receive about our courses. Below are just some of the great comments our Workplace / Mental Health Awareness courses have received.
"Was extremely impressed with the workshop and what was included, it gave me a better understanding about mental health. The tutor was exceptional and always expanded on his points! Amazing!"
"Presented in a brilliant way and just at the right pace. The course gave me a fantastic grounding of both mental health and mental illness."
"I found the whole exercise engrossing and enlightening. It was presented excellently and I came away feeling as though I have learnt something."
"A fascinating and very useful course. Very well delivered, extremely engaging. Has given me a real insight and was taught in such a way that I feel better equipped for the future."
